Sears Complaint

Reviewed by florakam

All Sears Reviews

Delivery problem - Incorrect delivery and then damage product, then no delivery - Washer/Dryer purchase, delivery and installation

Unacceptable customer service and delivery
Order Number: 827761049
Sales check: 093002075666
I have ordered a washer and dryer online on June 27, 2015, I pay a premium charge to have it delivery to my son%u2019s condo in Chicago on Saturday July 11, 2015 which was the 1st available delivery.

When the delivery arrived on 7/11/2015, the product was not correct, they delivered the incorrect washer/dryer, I have to called Sears back and I have to wait for the next available schedule which is on Tuesday 7/21, I need to take timeoff from my work and this time the machine was damaged, now we have to arrange another delivery on Thursday 7/23, then they call my son at 6:30am in the morning and told him they could not delivery because they do not have the inventory. Now they are going to redelivery on 7/30 and I look at the delivery item and the machine is missing from the delivery item.
This was very frustrated, we need the machine right away, now almost over a month, we still could not have the machine, second, the wrong machine now standing in my son%u2019s condo in the middle of the apt, this is very unacceptable:

Purchase on 6/27/15
1. 07/11/2015 - Delivery the wrong product
2. 07/21/2015 - Delivery the damage product
3. 07/23/2015 - No show, no inventory
4. 07/30/2015 - Delivery schedule without the machine

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Review Rating: 1 out of 5
Reviewed By: florakam
Company: Sears
Product: Washer/Dryer purchase, delivery and installation
Date Added: 9 years ago

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Sears Complaint