Sears Support Ticket - nashua, New Hampshire

False note by delivery people

Created By: senfam1's Picture senfam1 Last Reply: senfam1's Picture senfam1
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: Home Services Support Replies: 0

Urgent:
This is Mr Sen Reference sales check No 013130266938.

Dishwasher was to be delivered today between 2 -4 PM in Nashua, Nh 03063. At the time of purchase and again today I called three times and provided my cell if they were running late.

I was told by Esa and two others receptionists that delivery company was running late for one hour and one-half hour delay. I provided my cell number three times.

After waiting for two hours, I left at about 4:10 PM and got back at 4:45Pm and saw a message left at our home phone - time was 4:41. Clearly they did not call me at my cell. What a bunch of irresponsible receptionists you have employed that do not perform with respects for customers. The same goes with the delivery company who lied to your system saying they were here at 3:30pm.

I just finished conversation with Christen (Confirmation # 16225046)and confirmed rescheduled for Saturday the 29th August in AM. also requested to send a different team. make sure they are COURTEOUS!!!!!

Who do you employ and how do you track them? You need to make sure that these
employees cannot get a free ride and ruining reputation of Sears .

Please call us to confirm receipt of this message or reply via email - that is in your system, and use the Salescheck No as above that is already in SEARs system at the time of purchase. we are old customers of Sears and definitely will make our decision whether to buy again or not!

Thanks
Sens


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