Sears Complaint

Sears Complaint


catlady4's Picture Reviewed by catlady4

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Sears Freezer Delivery Nightmare


1st attempt to deliver they said could not get thru doors in house and impossible to take door off, left it in garage for me to transfer frozen food from old freezer to new one.
2nd attempt, although I specifically said I could not have a 4-6 pm delivery, any other time OK, they rescheduled AGAIN from 4-6.
3rd attempt, rescheduled AGAIN from 7:30 - 9:30 on Sunday.
4th attempt, I measured freezer and found that it WOULD GO INSIDE HOUSE without the door and Instruction Manual said "only a qualified technician could remove the door". They came today 6/8 and didn't know how to remove the door & did not have the right tool.
5th attempt will be tomorrow sometime, but couldn't tell me when!!


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