Sears Complaint

Reviewed by PatsyCampbell

All Sears Reviews

refrigerator delivery - fridge 2100 dollars worth

I purchased a 2100 dollar refrigerator and was scheduled to have a refrigerator delivered on 8/10 between 1145 and 145. I took off a day from work, which was out of town, drove two hours home waited all day. Mo one showed up so at 2 pm I called the Advantis- Sears phone number and was told the item would not be delivered it was damaged, and when I asked why no one called me I was told sorry by a person who barely speaks English. I finally spoke with a supervisor (who can barely speak English) who said he would give me 180 for my trouble, which I still have not received. Upon delivery the gentlemen who brought the item looked like thugs from the hood. I really did not want them in my house they did not set up my refrigerator; correctly, they did not remove all the packing and tape, install the water filter, level it or level the doors. After spending an hour on the phone with customer service who can barely speak English, I have been scheduled for them to come back the third day I will have to wait all day for it to be leveled and the doors straighten, won%u2019t be buying from sears again.

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Review Rating: 1 out of 5
Reviewed By: PatsyCampbell
Company: Sears
Product: fridge 2100 dollars worth
Date Added: 9 years ago

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Sears Complaint