Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sears Complaint - Defective Kenmore Range - kenmore range
Sears Complaint

Sears Complaint

ADVERTISEMENT

Defective Kenmore Range - kenmore range


To Sears /Kenmore:

I own a Kenmore range, Model No. 790-9641340E, Serial No. VF84335671, which I purchased on 11/08/08.

Late on Monday, March 2, 2015, about 5 minutes after removing a pan of roasted vegetables from the oven, I was washing dishes in my kitchen. Suddenly I heard a crackling sound, then a loud crash. I turned around [in my galley-style kitchen] to find the outer oven glass door had shattered. I kept hearing a crackling sound for the next 15-25 minutes, and wasn’t sure if it was due to the cooling down of the oven interior [I'd turned it off after removing the roasted vegetables], or the force of gravity on the pieces of glass still stuck to the oven door frame.

Thankfully, I did not suffer any cuts by the exploding glass even though I was approx. 18" away from the oven when the crash occurred. And, thankfully I was able to keep my cat away from the kitchen; she would have most definitely suffered cuts to her paws otherwise due to all the glass on the kitchen floor.

In my 35+ years of living alone, cooking and using ovens in various domiciles, NEVER have I had an oven's glass explode. In the past few days, I have searched this problem online and see where many other consumers have encountered the same problem.

I have never before owned a Kenmore range prior to this purchase; I will never buy another one.

Why does Sears/Kenmore install sub-standard glass into its ovens?

Since 3/2/15, I've read that using the self-cleaning oven feature can cause exploding glass; I have self-cleaned my oven only once, and most definitely no more than twice, since purchasing it. I do not slam the oven door when closing it. I do not hit or bang things against it. I live alone, so no one else has used my oven. In other words, I have not been negligent in its use.

Now, I have to incur a costly repair, and have been unduly caused to be extremely scared by the incident and fearful of using my oven, as well as inconvenienced.

I reluctantly ordered replacement glass from Sears. When initialling calling Sears, the customer service representative was rude and defensive. It was as if he wanted to pick a fight.

Instead, I ordered the replacement glass online rather than continue to speak to him.

Sears guarantees its tools; it should do the same with exploding glass on its ovens!!


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Sears
SUBMIT a ticket
for Sears
WATCH videos
for Sears
More Sears Reviews and Complaints MORE reviews and complaints
for Sears

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Sears reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team